hoki311 FAQ

When you register with hoki311, we collect your full name, date of birth, email address, phone number, and residential address. You will also create a username and password. During account setup, you confirm that you are accessing our services only in jurisdictions where local law permits. After registration, we ask you to submit identity verification documents — typically a national ID, passport, or driver's license — as part of our KYC (Know Your Customer) process. This verification step protects both your account and our platform. Users in Jakarta, Surabaya, Bandung, and other supported regions complete this process in the same way. Verification typically completes within one business day.

On the hoki311 login page, click the "Forgot your password?" link. Enter the email address or username associated with your account. We will send a password reset link to your registered email within a few minutes. Click the link in that email to create a new password. The reset link expires after a set period, so complete the process promptly. If you do not receive the email, check your spam folder or contact our support team with your username. For security reasons, we do not reset passwords over the phone or via chat without verifying your identity first.

Log in to your hoki311 account and navigate to Account Settings. There you can update your email, phone number, and notification preferences. If you wish to pause activity on your account temporarily, you can request an activity pause through the Account Settings menu or by contacting our support team. An activity pause prevents new deposits and suspends access to games and betting markets for a period you specify. This feature is available to all users. To resume your account after a pause, contact support with your username and verification details. Changes to account preferences take effect immediately.

Yes. hoki311 accepts deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment — the four largest Indonesian banks. You can link your bank account during the deposit process. When you initiate a withdrawal, select your preferred bank from the list, and funds will be transferred to the account you registered. Bank transfers typically process within one to two business days, though timing may vary during holidays such as Idul Fitri or Idul Adha. We also support digital wallets including online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet for faster processing. Choose the payment method that suits your preference.

To deposit via e-wallet, mobile banking, or local payment, log in to your hoki311 account and go to the Deposit section. Select your preferred wallet from the payment method list. You will be redirected to the wallet app or a secure payment gateway. Confirm the deposit amount and authorize the transaction using your wallet credentials. Once approved, the funds appear in your hoki311 account balance within seconds to a few minutes. No additional fees are charged by hoki311 for wallet deposits. If a transaction fails, check your wallet balance and try again, or contact our support team with your transaction reference number. Wallet deposits are available 24/7.

hoki311 offers a welcome offer to new users who complete registration and account verification. The offer is structured as a deposit-based promotion; specific terms and conditions apply. We do not advertise fixed bonus amounts or percentage multipliers in advance. Instead, eligible new users are notified of the current offer terms when they log in for the first time. To qualify, you must complete KYC verification and make an initial deposit using one of our supported payment methods — online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer. Full terms are displayed in your account dashboard and in our promotions section.

Our sportsbook covers Liga 1 (Indonesian domestic football), Piala Indonesia, Piala AFF, Champions League, Premier League, and international tournaments. We also list markets for MotoGP, badminton, and other sports. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo, all broadcast from professional studios with multilingual dealers. Slot games span titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. The full list of available markets updates daily. Log in to your account to see current odds and available fixtures.

You can reach our support team via email, live chat, or phone. Log in to your hoki311 account and navigate to the Support or Help section to find current contact details and live chat availability. Email inquiries are typically answered within one business day. Live chat is available during specified hours and connects you to an English-speaking agent. When you contact support, have your username and account email ready. If you are reporting a security issue or account compromise, use the urgent contact method listed in your account settings. For general questions, this FAQ page may provide a faster answer.