hoki311 Platform Privacy Notice
This page describes what we collect when you use hoki311 and how we keep that data protected. We at hoki311 operate an online entertainment platform available where local law permits. When you open an account, deposit funds, or access our live-dealer tables, sportsbook, or slot games, we collect personal information necessary to verify your identity, process your transactions, and comply with applicable regulations.
Our commitment is to handle your data transparently and securely. We do not sell your personal information to third parties for marketing purposes. This notice explains our practices across all hoki311 services—whether you access us from Jakarta, Surabaya, Bandung, Medan, or Semarang, or use any of our supported payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.
What We Collect on hoki311
We collect information in several categories. First, we gather identity data: your full name, date of birth, government-issued ID number, and proof of address. This is required for account verification and compliance with anti-money-laundering regulations. Second, we collect contact information: your email address and mobile phone number, which we use to send account notifications, withdrawal confirmations, and service updates.
Third, we record transaction data. When you deposit via DANA, e-wallet, mobile banking, or bank transfer (local payment, online payment, e-wallet, mobile banking), we log the amount, timestamp, and payment method. We also track your withdrawals, including the destination account and processing status. Fourth, we collect behavioural data: which games you play (live blackjack, roulette, baccarat, Dragon Tiger, Sic Bo, slots, or sportsbook markets such as Liga 1 and Piala AFF), how long you play, and your account balance history.
Fifth, we collect device and access data: your IP address, browser type, operating system, and the pages you visit on hoki311. This helps us detect fraud, prevent account takeover, and improve our platform performance. We also use cookies and similar tracking technologies to remember your preferences and session state.
How We Use Your Data
We use your information for several lawful purposes. Account management and verification is the primary use: we confirm your identity before allowing deposits or withdrawals. Payment processing requires us to share your transaction details with our payment partners (local payment, online payment, e-wallet, mobile banking, local payment, online payment, and your bank). Regulatory compliance is mandatory: we report suspicious activity to financial authorities and maintain records for audit purposes.
We also use your data to improve hoki311. We analyse gameplay patterns to optimise our live-dealer studios, sportsbook odds, and slot game selection. We send you service notifications—for example, confirming your withdrawal request or alerting you to account activity. We do not use your data to profile you for targeted advertising outside hoki311, nor do we sell your information to data brokers.
Your Rights and Our Commitments on hoki311
You have the right to access, correct, or delete your personal data, subject to legal and regulatory obligations. If you believe your information is inaccurate, contact our support team and we will investigate. You may request a copy of all data we hold about you. You also have the right to withdraw consent for non-essential processing—for example, you can opt out of service emails, though we will continue to send transaction confirmations and security alerts.
Our servers may sit outside your jurisdiction. Data transfers comply with applicable privacy laws. We retain your information for as long as your account is active and for a period thereafter to satisfy legal obligations. When you close your hoki311 account, we securely delete personal data except where we must retain it for regulatory or dispute-resolution purposes.
We work with third-party processors: payment gateways (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), identity-verification services, and fraud-detection providers. These partners are contractually bound to protect your data and use it only for the services we request. We do not share your data with unrelated third parties without your explicit consent.
If you have questions about this privacy notice or wish to exercise your rights, contact our support team. We are committed to responding to data-access requests and privacy concerns promptly. Our services are available only where local law permits, and your use of hoki311 is subject to our terms and conditions.